This policy explains how Freshety handles the personal information of its customers. We have kept the language as direct as we can, because privacy should be understood rather than skipped.
1. Information you give us
We collect information you enter yourself while using the platform, including:
- Your name and contact details when you create an account or write to us.
- Your delivery address and order details.
- The content of messages you send to customer service.
2. Account information
When you create an account, we hold your sign-in details and the preferences attached to it, such as your wishlist and order history, so you can return to them later.
3. Order and transaction information
- We keep a record of your orders and transaction details for order fulfilment, customer service, and accounting requirements.
- We do not store your full card details on our systems. Payments are processed through an authorised payment-service provider.
4. Contact information
When you write to us, we keep the correspondence and the contact details attached to it so we can follow up your enquiry and refer back to it if it recurs.
5. Technical information and cookies
Like most websites, we may collect technical information about your device, browser and how you use the platform, in order to run the site and improve the experience.
6. How we use information
- To fulfil and follow up your orders.
- To communicate with you about an order or an enquiry.
- To manage your account and preferences.
- To operate the platform and improve how it performs.
- To meet legal and accounting requirements.
7. Service providers
We use third parties to operate parts of the service, such as payment processing, delivery fulfilment and platform hosting. They receive only the data necessary to perform their role.
8. Payments
Payments are processed through an authorised payment-service provider in line with its security standards.
9. Delivery fulfilment
To deliver your order, the necessary delivery details are shared with the party responsible for handing it over.
10. Security
We take reasonable technical and organisational measures to protect information. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
11. Retention
We keep information for as long as it is needed for the purposes set out above, or for as long as the law requires.
12. Your choices and rights
You can review and update your account details from within your account, or write to us to request access to, correction of, or deletion of your information.
13. Cookies and analytics
We may use cookies to operate the site and remember your preferences, and analytics tools to understand how the platform is used.
14. Privacy enquiries
- For any question about privacy, you can write to us through the contact page.
- For any question about your personal data, contact the Freshety team and we will respond to your request.
15. Updates to this policy
We may update this policy from time to time. The effective date will be shown at the top or bottom of this page.