Question 1

What is Freshety?

Accepted Answer

Freshety is a UAE platform for shopping fresh food online. We bring products from trusted food brands into one store with clear information about every item. We are currently starting with fresh and chilled chicken.

Question 2

Is Freshety only a chicken shop?

Accepted Answer

No. Freshety is a fresh-food platform, and fresh and chilled chicken is the starting point. The platform is built to add more fresh-food categories over time, and we do not display a category until its products are genuinely ready to order.

Question 3

Is Freshety only a chicken shop?

Accepted Answer

No. Freshety is a fresh-food platform, and fresh and chilled chicken is the starting point. The platform is built to add more fresh-food categories over time, and we do not display a category until its products are genuinely ready to order.

Question 4

What is Al Balad?

Accepted Answer

Al Balad is the fresh chicken brand currently available through Freshety. Its products are sold fresh and chilled, and packed in a modified atmosphere.

Question 5

Is Al Balad chicken halal?

Accepted Answer

Yes. Al Balad chicken is halal and slaughtered according to the Islamic shariah.

Question 6

What are the characteristics of Al Balad chicken?

Accepted Answer

Al Balad chicken has no hormones added, is antibiotic free, and comes from a 100% vegetable diet. It is sold fresh and chilled, and packed in a modified atmosphere.

Question 7

?What is the difference between fresh, chilled and frozen?

Accepted Answer

A fresh, chilled product is kept at a low temperature without being frozen, so its texture and flavour stay closer to their natural state. Frozen products are held below zero and need thawing before cooking. Our current products are fresh and chilled, and are kept at 0°C to +5°C.

Question 8

Are your products frozen?

Accepted Answer

No. The products currently listed are fresh and chilled, not frozen.

Question 9

How do I choose the right cut?

Accepted Answer

Start from the meal you are planning. Wings and drumsticks suit grilling, breast suits quick cooking, and legs, thighs and whole chicken suit longer family dishes. There is a short guide on the All Categories page.

Question 10

Why do fresh product weights vary?

Accepted Answer

Fresh products are cut from natural pieces, so weight varies slightly from one piece to another. That is why the pack option is shown on every product page, so the quantity is clear before you buy.

Question 11

What happens if a product is unavailable — do you substitute it?

Accepted Answer

The store lists products that are available to order, and if an item runs out it will not be available to add to your basket. You can save it to your wishlist and come back to it later.

Question 12

How do I place an order?

Accepted Answer

Create your account, browse the store by category or brand, choose your product and pack option, add it to your basket, then complete your order with your delivery details.

Question 13

How do I place an order?

Accepted Answer

Create your account, browse the store by category or brand, choose your product and pack option, add it to your basket, then complete your order with your delivery details.

Question 14

Do I need an account to order?

Accepted Answer

yes. you need account to place order in freshety.

Question 15

Can I change or cancel my order?

Accepted Answer

: the policy for changing and cancelling orders, and the window before an order is prepared]. To ask about an existing order, contact us and include your order number.

Question 16

Where do you deliver?

Accepted Answer

The delivery options available for your address are shown at checkout. and for now we deliver our product to Dubai only.

Question 17

When will my order arrive?

Accepted Answer

The delivery options and times available for your address are shown at checkout.

Question 18

Which payment methods can I use?

Accepted Answer

approved payment methods. The available methods are shown at checkout, as stripe and COD and all prices are in UAE dirhams.