1. Transaction currency
All prices and transactions on Freshety are in UAE dirhams (AED). If your card is issued in another currency, your issuing bank may apply its own exchange rate or conversion fee, which is outside our control.
2. Available payment methods
The payment methods available are shown at checkout.
3. Card payments
Card payments are processed through our authorised payment-service provider. We do not store your full card details on our systems.
Your issuing bank may require an additional verification step during payment. That is a security measure applied by the bank, not by the store.
4. Order confirmation
An order is confirmed once payment has succeeded and an order confirmation has been issued. If you do not receive a confirmation, please check your order history in your account before trying again, to avoid placing a duplicate order.
5. Failed or pending transactions
A payment may fail or remain pending for reasons relating to your issuing bank, your card details, or usage limits. Where this happens, no order is created.
Occasionally an amount appears as temporarily held on your statement even though the transaction did not complete. Such holds are normally released by the bank within a period it determines.
6. Duplicate charges
If you notice a duplicate charge for the same order, contact us through the contact page with your order number, the transaction date and the amount, and we will review it with our payment-service provider.
7. Taxes and invoices
Prices are subject to the taxes applicable in the United Arab Emirates under the regulations in force.
8. Refunds
Refunds are handled as set out on the returns and refunds page, and are normally returned to the original payment method.
9. Payment security
Payments are processed through our authorised payment-service provider in line with its security standards. We always recommend never sharing your card details with anyone, and the Freshety team will never ask you for your full card details by email or telephone.
10. Support
For any payment enquiry, contact us through the contact page with your order number and the transaction details.
For any payment enquiry, contact the Freshety team and include your order number.
Answers to common payment questions are in the frequently asked questions, and you can return to the shop to carry on shopping.